![]() Anyhow, they told me to go talk to customer service so I lost my seating assignment. Some SWA jerk grabbed it out of my hands and said "Hmm, it says it's for Atlanta". I had a boarding pass for the flight to Atlanta but when I tried to use it they said the boarding pass was no good. No one could tell me how to get home to Atlanta. These Southwest people are rude and crude and have no idea what they are telling people! Why do they feel they have to tell people things that aren't true? Is it just some power trip and they enjoy wrecking the plans of their customers?Īnyhow, I eventually landed in Vegas and once again there was no one who knew what was going on. So I got back on the plane preferring to be stranded with luggage rather than without. At one point they said they would take my luggage off the plane and then said they wouldn't. I never was able to schedule another connection in Ontario. Once parked again I got off the plane and tried to talk to someone, ANYONE, who could help but there was just one ticket person and a long line of angry customers. Why do they keep treating your passengers this way? Shame on you Southwest! They are losing loyal customers left and right. We are disgusted with the treatment we received. Their system is antiquated and not user-friendly. Other airlines always lets us know when a flight is going to be delayed or cancelled and they do this in advance and they let us change our flight to a time that works for us. If we had been notified we would have chosen to stay (at our own expense) in San Juan to spend more time with our family, but we were not given that option. Southwest cancelled our flight IN THE MORNING and we were not notified until we were in the air on our way to Tampa. The local news received a disingenuous reply from a SW rep regarding our situation but also showed some telling facts: "Many of the flights we proactively canceled at the start of today were in anticipation of operational conditions in Denver." They might be forcing people to miss weddings, funerals, births, deaths. If SW thinks it's ok to strand passengers in random places just to make their “customary playbook” profitable, then they are not focusing on what is important. If you read social media and travel sites, their complaint meter has increased substantially. SW used to be my “go-to” airline (we even had the credit card but have since retired it due to the airline’s inconsistency with flights). I don’t know what is going on with Southwest and why their business model is falling apart. There was no way I was going to chance taking a flight with a layover anywhere, Southwest is not to be trusted and I didn’t want to get into a situation where we were then stranded at yet another airport. Our options to return were an early morning flight or an evening flight for a non-stop flight. After leaving the airport (because our flight was changed to a 5AM flight the following day), I called to inquire again if there were better flights, I had to wait ONE to TWO hours just to speak to a live person. From the gate agent to the ticketing agent to the baggage agent to the customer service rep. We received some of the most unapologetic, uncaring, and disingenuous treatment from Southwest Airlines across the board.
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